Bring Basin feedback into subscription offboarding
When a subscriber leaves, surface the Basin responses that can help your team understand the offboarding context.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Get Submissions
Tool to retrieve all submissions for a specific form. use when you need to list entries after obtaining the form id.
Why this helps
Cancellation feedback can sit apart from subscription activity, making it easy to miss during follow-up.
- Retrieve available offboarding form submissions at cancellation
- Summarize feedback for the team handling follow-up
- Keep customer context close to the subscription event
Setup
Build it in a few focused steps.
- 1Connect Stripe and Basin once in the Notis portal.
- 2Create an automation from Automations, New Automation, or tell Notis in plain language from a connected channel.
- 3In one instruction, ask Notis to fetch submissions for the specified Basin feedback form when a subscription ends and summarize relevant responses.
- 4Pick the Stripe Subscription Deleted trigger and choose where run reports go.
- 5Test with one real deleted subscription and a form that has submissions.
Questions about this workflow
Can it tell which response belongs to the cancelling subscriber?
Only if the available data provides a matching identifier. Include the identifier or matching rule in your instruction when needed.
Will it submit a new cancellation survey?
No. This action retrieves existing submissions. Submitting a form response is not among the listed Basin actions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Basin. A trigger fires from one place; an action lands in another.
Stripe triggers
Basin actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Form
Tool to create a new form in basin. use when you need to automate form setup with name, timezone, and project association; optionally configure redirect, notifications, or spam protection.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Form Webhook
Tool to create a new webhook for a specific form. use when you need to programmatically add a webhook once you have the form id and callback url confirmed.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create Notification
Tool to create a new notification webhook. use when you need to forward form submissions to an external service.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create Project
Tool to create a new basin project. use when you need a new organizational container for forms. example: "create a project named marketing leads."
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Delete Form
Tool to delete a form. use when permanently removing a form after it's no longer needed. ensure the form id is correct; this operation is irreversible.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Delete Integration
Tool to delete a form webhook integration. use when removing an obsolete integration by id.
Product Created Trigger
Triggered when a product is created in Stripe
Delete Project
Tool to delete a project. use when you need to remove a project after confirming its id. returns the deleted project's details.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Delete Webhook
Tool to delete a specific webhook. use when you need to remove a webhook from a form after confirming its id.
Connect any two apps with Notis in the middle.
Stripe and Basin, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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