Get order context for a customer with a failed payment
When a payment fails, see whether the customer has related Baselinker orders before deciding what follow-up is needed.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
A failed payment can leave a team unsure whether it affects an existing order or a new purchase attempt.
- Add relevant order context to a failed payment alert
- Help staff prioritize customer follow-up
- Reduce repeated searches across systems
Setup
Build it in a few focused steps.
- 1Connect Stripe and Baselinker once in the Notis portal.
- 2Create an automation in Automations, New Automation, and enter a name and prompt.
- 3In one instruction, ask Notis to search Baselinker orders by the email on a failed payment intent and report useful context or a missing email.
- 4Pick the Stripe Payment Intent Failed trigger and select where run reports go.
- 5Test using one real failed payment example and review the report.
Questions about this workflow
Can this retry the payment or update the order?
No. The available Baselinker action searches orders by email and supports a report for human follow-up.
What if the customer has no Baselinker orders?
Ask Notis to report that no matching orders were returned so the team can decide the next step.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Baselinker. A trigger fires from one place; an action lands in another.
Stripe triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Product Created Trigger
Triggered when a product is created in Stripe
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Stripe and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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