Payment Failure Reasons Auto-Appear in Comments
Payment intent fails in Stripe. Notis adds a comment to the customer's Airtable record with the failure reason, date, and amount—preserving context for your team to follow up.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Why this helps
Customers' payments fail for different reasons: card expired, insufficient funds, address mismatch. But you don't see the reason until you manually check Stripe. The customer record has no context for what went wrong.
- Failure reasons are visible on customer records, enabling smart follow-up strategies.
- Comments build a history of payment issues for each customer.
- Support team can see why a payment failed without leaving Airtable.
- Enables targeted fixes: 'Card expired' customers get a different message than 'Insufficient funds' customers.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Airtable to Notis.
- 2Tell Notis: 'When a payment intent fails in Stripe, add a comment to the matching customer record in my Airtable table saying: Payment failed [date]. Reason: [error code and description]. Amount: $[amount]. Action needed: [suggestion].'
- 3Select trigger: Stripe Payment Intent Failed.
- 4Choose notification channel.
- 5Test by creating a failed payment intent in Stripe and verifying the comment appears on the Airtable record.
Questions about this workflow
How detailed are Stripe's failure reasons?
Stripe provides error codes (e.g., 'card_declined', 'expired_card', 'insufficient_funds') and sometimes additional context. Notis will include all available detail in the comment.
Can Notis suggest follow-up actions based on the failure reason?
Yes. Ask Notis to 'Suggest follow-up action based on the failure reason—e.g., 'Send card update email' for expired cards, 'Wait and retry' for temporary failures.' Notis will include smart suggestions in comments.
How many comments can a record accumulate?
Unlimited. If a customer has multiple failed payment attempts, each gets its own comment with a timestamp, creating a full history.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Airtable. A trigger fires from one place; an action lands in another.
Stripe triggers
Airtable actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create Field
Creates a new field within a specified table in an airtable base.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create multiple records
Creates multiple new records in a specified airtable table.
Product Created Trigger
Triggered when a product is created in Stripe
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Not just Stripe and Airtable. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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