Route failed Stripe charges into Agiled tickets
Give a failed charge a place to be reviewed before it turns into a customer support gap.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
A failed direct charge can leave payment and support work split across tools with no obvious record to investigate.
- Create a support record as soon as a charge fails.
- Keep available charge context with the issue.
- Make investigation easier to track.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to create an Agiled ticket for a failed direct charge and summarize the available charge details for investigation.
- 4Pick the Stripe Charge Failed trigger and choose where run reports should go.
- 5Test with one real failed charge example.
Questions about this workflow
Which Stripe event does this use?
It uses the Charge Failed trigger for a failed direct charge in Stripe's legacy Charges API.
Does it refund or retry the charge?
No. The Agiled action creates a support ticket for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Agiled. A trigger fires from one place; an action lands in another.
Stripe triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Create Project
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Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
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Triggered when a checkout session is completed in Stripe
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Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
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Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
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Product Created Trigger
Triggered when a product is created in Stripe
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Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Stripe and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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