Respond to failed direct charges with a useful email
A failed direct charge can be easy to miss. Have Notis send a clear note so the customer knows what to do next.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Send Email
Send an email using agentmail api
Why this helps
Checking for failed direct charges and composing each follow-up takes time and is easy to put off.
- Catch failures from Stripe's legacy Charges API with a timely email.
- Give customers a repeatable path to follow up.
- Avoid mixing this event with payment intent failure alerts.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Agent mail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to email the customer after a direct charge fails, using only available event details.
- 4Pick the Stripe Charge Failed trigger and choose where run reports should go.
- 5Test the automation with one real example.
Questions about this workflow
Does this cover every Stripe payment failure?
No. This workflow starts only for direct charge failures reported by the legacy Charges API. Use a separate Payment Intent Failed trigger for that event.
Can the email explain why the charge failed?
Ask Notis to include the failure details when they are available in the event data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Agent mail. A trigger fires from one place; an action lands in another.
Stripe triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Send Email
Send an email using agentmail api
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Product Created Trigger
Triggered when a product is created in Stripe
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Connect any two apps with Notis in the middle.
Stripe and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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