Bring legacy charge failures into your recovery list
If your Stripe account still reports failures through the legacy Charges API, keep those customers visible in your ActiveTrail recovery audience.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create or Update Group Member
Tool to create or update a member in a group. Use when you need to add a new contact to a specific group or update an existing member's details. The API will not return errors if the address is already in the group.
Why this helps
Legacy charge failures can be overlooked when teams only review current payment workflows.
- Create or update a group member for a failed direct charge.
- Include legacy Charges API failures in a recovery process.
- Avoid manual contact lookups for this event type.
Setup
Build it in a few focused steps.
- 1Connect Stripe and ActiveTrail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for legacy charge recovery.
- 3Tell Notis to create or update the failed charge customer's contact in the ActiveTrail recovery group using available event details.
- 4Pick Stripe's Charge Failed trigger and choose where run reports go.
- 5Test with one real direct charge failure example.
Questions about this workflow
Which failed charge does this cover?
It covers a direct charge failure in Stripe's legacy Charges API, as described by the Charge Failed trigger.
Is this the same as a failed payment intent?
No. Stripe lists these as separate trigger events, so use the Payment Intent Failed trigger for payment intent failures.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to ActiveTrail. A trigger fires from one place; an action lands in another.
Stripe triggers
ActiveTrail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Group Member
Tool to add a member to a group in ActiveTrail. Use when you need to add a contact to a specific group with their email and optional contact details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Contact Growth
Tool to retrieve executive report on contact growth showing daily active and inactive contact growth. Use when you need to measure the increase in amount of contacts over a date range.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create or Update Group Member
Tool to create or update a member in a group. Use when you need to add a new contact to a specific group or update an existing member's details. The API will not return errors if the address is already in the group.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create a New Group
Tool to create a new group in ActiveTrail. Use when you need to add a new group to organize and segment contacts.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create Contact
Tool to create a new contact in ActiveTrail. Use when you need to add a new contact to the system. Note: Newly created contacts won't be linked to any group, making email/SMS delivery impossible until assigned to a group. Either email or sms must be provided.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create Content Category
Tool to create a new content category in ActiveTrail account. Use when you need to add a new category for organizing campaigns and templates.
Product Created Trigger
Triggered when a product is created in Stripe
Create New Mailing List
Tool to create a new mailing list in ActiveTrail. Use when you need to add a new mailing list to organize and manage contacts.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Order
Tool to create new orders in ActiveTrail commerce system. Use when you need to add order records with customer information, products, and transaction details. Accepts an array of order objects for batch creation.
Connect any two apps with Notis in the middle.
Stripe and ActiveTrail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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