Review support channel activity after payment failures
Check historical presence across your specified support channels when Stripe reports a failed payment intent.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Query Batch Presence History
This tool enables querying presence history for multiple channels in a single api request. it uses the get endpoint at https://rest.ably.io/presence to retrieve the member presence history details of the specified channels in parallel.
Why this helps
Finding who was active across several support channels can slow down a payment issue review.
- Retrieve presence history across multiple channels in parallel.
- Help identify recent channel activity for triage.
- Reduce repetitive checks across support channels.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Ably once in the Notis portal.
- 2Create an automation under Automations, New Automation, with a name and prompt.
- 3Tell Notis in one instruction to query presence history for your specified channels and review window after a payment intent fails.
- 4Select the Stripe Payment Intent Failed trigger and choose where run reports go.
- 5Test with one real failure and channels that have presence history.
Questions about this workflow
How is this different from a batch presence query?
This action retrieves presence history for multiple channels; a current presence query returns presence states.
Does it identify the cause of the payment failure?
No. It supplies channel presence history as context. The failure cause must be provided by Stripe data or other context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Ably. A trigger fires from one place; an action lands in another.
Stripe triggers
Ably actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Query Batch Presence
This tool enables querying the presence states of multiple channels in a single api request. the api retrieves the member presence details of the specified channels in parallel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Query Batch Presence History
This tool enables querying presence history for multiple channels in a single api request. it uses the get endpoint at https://rest.ably.io/presence to retrieve the member presence history details of the specified channels in parallel.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create Ably Channel
Creates a new channel or retrieves an existing channel in ably. this tool allows you to programmatically create and initialize channels for real-time messaging. since ably creates channels implicitly when first used, this action publishes an empty initialization message to create/activate the channel.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete Channel Subscription
This tool allows you to unsubscribe devices or clients from push notifications for specific channels. the operation is asynchronous, so immediate requests after deletion may briefly still return the subscription.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get Channel Details
This tool retrieves metadata and details for a specific channel in ably. it returns a channeldetails object containing information about the channel's status, occupancy, and other metadata. the endpoint provides visibility into channel activity, including metrics such as connections, presence, publishers, and subscribers, and requires appropriate permissions.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get Channel History
This tool retrieves the message history for a specified ably channel. it uses the get /channels/{channelid}/messages endpoint to return a paginated list of messages in chronological order, subject to parameters such as 'channelid', 'limit', 'direction', 'start', and 'end'. the tool is useful for auditing, recovering missed messages, analyzing channel activity, and debugging message flows. authentication is required via basic or token authentication.
Product Created Trigger
Triggered when a product is created in Stripe
Get Channel Presence History
This tool retrieves the history of presence messages for a specified channel in ably. it allows you to query presence events on a channel within a given time period.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get Ably Service Time
This tool retrieves the current server time from ably's service in milliseconds since the epoch. it is particularly useful for time synchronization and generating valid tokenrequest timestamps to prevent replay attacks. the endpoint supports multiple content types, handles http errors, network issues, and is a fundamental tool for ensuring accurate timing in ably applications.
Connect any two apps with Notis in the middle.
Stripe and Ably, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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