Turn refunds into useful service learning
Capture what happened while the details are still fresh.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Refunds are handled individually, so recurring product or service problems stay hidden.
- Preserves context around refunds
- Reveals recurring issues over time
- Creates clear ownership for follow-up
Setup
Build it in a few focused steps.
- 1Connect Square and Confluence to Notis once through the portal.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Tell Notis to create a Confluence service-incident page for each Square refund webhook, summarizing the reason, customer impact, likely cause, and prevention follow-up.
- 4Select an incoming webhook trigger and a run-report channel.
- 5Test with one refund example and review the incident format.
Questions about this workflow
Can this separate routine refunds from serious incidents?
Yes. Ask Notis to create different page formats or only document refunds that meet your stated criteria.
Can the pages be reviewed later?
Yes. Store them in a dedicated Confluence space or apply a consistent label in a related workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Square to Confluence. A trigger fires from one place; an action lands in another.
Square triggers
Confluence actions
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Not just Square and Confluence. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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