Keep useful customer feedback in view
When someone shares specific positive feedback from a customer in Slack, receive a short Telegram highlight with the context.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Encouraging feedback can be hard to find later when it is scattered among routine updates.
- Keep real customer words visible
- Make positive signals easier to revisit
- Reduce time spent searching old conversations
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Telegram to Notis once in the portal.
- 2Create an automation through the portal or ask Notis to make one conversationally.
- 3Give one instruction to send a Telegram highlight when a Slack channel message contains specific positive customer feedback, keeping its context clear.
- 4Choose Slack Channel Message Received as the trigger and select a channel for run reports.
- 5Test with a real channel message sharing customer feedback.
Questions about this workflow
Will it treat general praise as customer feedback?
Ask Notis to include only praise explicitly connected to a customer.
Can it quote the customer?
Ask for a short excerpt only when the message contains the customer's exact words.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Telegram. A trigger fires from one place; an action lands in another.
Slackbot triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Edit Message
Edit text messages sent by the bot.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Slackbot and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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