Find existing content to help answer a customer
Turn a customer question shared in Slack into a search for relevant articles and resources.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Content Items
Tool to list content items from the delivery api. use when fetching content items for a specified environment, optionally providing a continuation token for pagination.
Why this helps
Customer questions create urgent context switching when the team has to hunt for a useful existing answer.
- Surface possible self-serve resources for a response.
- Reduce time spent searching the CMS during support triage.
- Keep the customer context attached to the lookup.
Setup
Build it in a few focused steps.
- 1Connect Slack and Kontent.ai to Notis once in the portal.
- 2Create an automation in the portal, or ask Notis to search Kontent.ai for content related to customer questions summarized in Slack.
- 3Select the Slack Channel Message Received trigger.
- 4Choose a channel for run reports and test with a real customer question and a known resource.
Questions about this workflow
Does it send the answer to the customer?
No. It searches and returns possible content references for the team to use.
Should sensitive customer details be included?
Keep the Slack message to the minimum context needed for a useful content search.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kontent ai. A trigger fires from one place; an action lands in another.
Slack triggers
Kontent ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Content Item
Tool to retrieve a specific content item by its identifier. use after confirming the environment id and item identifier.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Language
Tool to retrieve a specific language by its id. supports management api directly and delivery api via normalization.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Language Variant
Tool to retrieve a specific language variant of a content item. use after confirming the item and language identifiers when needing localized content.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Content Items
Tool to list content items from the delivery api. use when fetching content items for a specified environment, optionally providing a continuation token for pagination.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Content Types
Tool to list content types within a kontent.ai environment. use when you need to retrieve a paginated list of content type definitions. use after confirming the environment id.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Languages
Tool to list languages in a kontent.ai project. use when you need to retrieve all languages for a specified environment after confirming the project id.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Kontent ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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