Update Kommo tasks from Slack completion updates
Close the loop when someone confirms customer work is done in Slack, so the CRM task list reflects what actually happened.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Update Kommo Task
Action to update a task in kommo crm.
Why this helps
A teammate confirms a task is complete in Slack, but it remains open in Kommo and continues to distract the team.
- Reduce stale open tasks after work is completed.
- Keep CRM task status aligned with team updates.
- Make it easier to see which customer actions still need attention.
Setup
Build it in a few focused steps.
- 1Connect Slack and Kommo to Notis once in the portal.
- 2Create an automation in Automations or describe it to Notis in plain language.
- 3Ask Notis in one instruction to update the matching Kommo task when a Slack message clearly confirms that the customer follow-up is complete.
- 4Choose the Slack channel message trigger and where to receive run reports.
- 5Try one real completion update and verify the intended Kommo task changes.
Questions about this workflow
Does this complete tasks from any message?
Describe what a clear completion confirmation looks like and what customer follow-up it should refer to.
Does it create a replacement task?
This workflow updates a matching Kommo task. It is intended to reflect completion of existing tracked work.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kommo. A trigger fires from one place; an action lands in another.
Slack triggers
Kommo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Kommo Companies
Action to add one or more companies into the kommo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Kommo Contact
Action to create one or more contacts in kommo crm.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Kommo Lead
Action to create one or more leads in kommo crm.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Kommo Tasks
Action to create a task in kommo crm.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Kommo Companies
Action to list kommo companies with various filter options.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Contacts
Action to list contacts in kommo crm.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Custom Fields
Action to list custom fields in kommo crm.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Kommo Leads
Action to list leads in kommo crm.
Connect any two apps with Notis in the middle.
Slack and Kommo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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