Track customer escalations shared in Slack
When a customer issue needs a follow-up beyond the conversation, give the next action a home in Kommo.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Kommo Tasks
Action to create a task in kommo crm.
Why this helps
A sensitive customer issue gets noticed in chat but loses visibility once the channel moves to another topic.
- Keep customer issue follow-up visible to the team.
- Record the agreed next action in the CRM.
- Reduce the chance that a serious conversation gets lost in channel activity.
Setup
Build it in a few focused steps.
- 1Connect Slack and Kommo to Notis once in the portal.
- 2Create an automation in Automations, or ask Notis conversationally to create it.
- 3Use a single plain-language prompt asking Notis to create a Kommo task when Slack flags a customer issue needing follow-up, preserving the actionable next step and useful context.
- 4Select the Slack channel message trigger and choose where run reports should be sent.
- 5Test with one appropriate real escalation and confirm the task reflects the action needed.
Questions about this workflow
Will this resolve the customer issue?
No. It creates a Kommo task to track the follow-up action shared in Slack.
How do I avoid tasks for routine discussion?
State what qualifies as an escalation and needs follow-up in the automation's plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kommo. A trigger fires from one place; an action lands in another.
Slack triggers
Kommo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Kommo Companies
Action to add one or more companies into the kommo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Kommo Contact
Action to create one or more contacts in kommo crm.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Kommo Lead
Action to create one or more leads in kommo crm.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Kommo Tasks
Action to create a task in kommo crm.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Kommo Companies
Action to list kommo companies with various filter options.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Contacts
Action to list contacts in kommo crm.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Custom Fields
Action to list custom fields in kommo crm.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Kommo Leads
Action to list leads in kommo crm.
Connect any two apps with Notis in the middle.
Slack and Kommo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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