Keep Kommo contact roles current from Slack
When a customer moves roles or teams, make sure the CRM reflects the change your team has already heard about.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Update Kommo Contact
Action to update contacts in kommo crm.
Why this helps
A customer changes roles, but the old title or company context remains in Kommo and can misdirect future outreach.
- Keep relationship context current as people change roles.
- Help teammates approach the right person with relevant information.
- Reduce manual record updates after customer news.
Setup
Build it in a few focused steps.
- 1Connect Slack and Kommo to Notis once via the portal.
- 2Create an automation in the portal, or tell Notis conversationally what to build.
- 3Give Notis one plain-language instruction to update the matching Kommo contact when Slack reports a clear customer role or team change, preserving the new context.
- 4Select the Slack channel message trigger and the channel for run reports.
- 5Test with one real role-change message and inspect the contact update in Kommo.
Questions about this workflow
Will any discussion of a new job update a contact?
Describe the customer role changes you want to act on, so Notis can interpret the relevant messages.
Can the previous contact context stay useful?
Ask Notis to include the new role or team information and the relevant Slack context in the update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kommo. A trigger fires from one place; an action lands in another.
Slack triggers
Kommo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Kommo Companies
Action to add one or more companies into the kommo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Kommo Contact
Action to create one or more contacts in kommo crm.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Kommo Lead
Action to create one or more leads in kommo crm.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Kommo Tasks
Action to create a task in kommo crm.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Kommo Companies
Action to list kommo companies with various filter options.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Contacts
Action to list contacts in kommo crm.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Custom Fields
Action to list custom fields in kommo crm.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Kommo Leads
Action to list leads in kommo crm.
Connect any two apps with Notis in the middle.
Slack and Kommo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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