Capture customer follow-ups from Slack DMs
A quick DM can contain a promise that matters. Make clear customer follow-ups visible in Kommo before the conversation slips out of mind.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Create Kommo Tasks
Action to create a task in kommo crm.
Why this helps
Important customer commitments are often sent privately and never make it into the shared CRM workflow.
- Bring private-chat commitments into an actionable task list.
- Keep the promised next step attached to customer work.
- Reduce dependence on remembering a DM later.
Setup
Build it in a few focused steps.
- 1Connect both Slack and Kommo to Notis once in the portal.
- 2Start a new automation in the portal, or ask Notis conversationally to create one.
- 3Write one plain-language instruction asking Notis to create a Kommo task for explicit customer follow-up promises in Slack DMs and retain useful context.
- 4Choose the Slack direct message trigger and the channel for run reports.
- 5Test using one real customer follow-up DM and check the Kommo task.
Questions about this workflow
Does this trigger include direct messages?
Yes. The Slack direct message trigger catches new DMs across Slack DM channels.
Can I limit task creation to actual promises?
Describe the commitments that matter in the prompt, such as a promised call, response, quote, or check-in.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kommo. A trigger fires from one place; an action lands in another.
Slack triggers
Kommo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Kommo Companies
Action to add one or more companies into the kommo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Kommo Contact
Action to create one or more contacts in kommo crm.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Kommo Lead
Action to create one or more leads in kommo crm.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Kommo Tasks
Action to create a task in kommo crm.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Kommo Companies
Action to list kommo companies with various filter options.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Contacts
Action to list contacts in kommo crm.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Custom Fields
Action to list custom fields in kommo crm.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Kommo Leads
Action to list leads in kommo crm.
Connect any two apps with Notis in the middle.
Slack and Kommo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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