Turn Slack customer commitments into Kommo tasks
When the team agrees to send a quote, answer a question, or check back with a customer, keep that promise visible in Kommo.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Kommo Tasks
Action to create a task in kommo crm.
Why this helps
A teammate commits to follow up in Slack, but the commitment is buried in chat and never reaches the CRM task list.
- Make customer promises easier to track.
- Keep follow-up work close to the related CRM activity.
- Reduce the mental load of remembering who owes the next step.
Setup
Build it in a few focused steps.
- 1Connect Slack and Kommo to Notis once in the portal.
- 2Create an automation in Automations, or describe it to Notis in any conversational channel.
- 3Write one plain-language instruction asking Notis to create a Kommo task for clear customer follow-up commitments posted in Slack, preserving the promised next step.
- 4Choose the Slack channel message trigger and where Notis should report runs.
- 5Test with one real commitment and confirm the task appears in Kommo.
Questions about this workflow
Can this catch every mention of a customer?
Use the prompt to describe the specific commitments that should become tasks, such as sending a quote or checking back.
What should the instruction say about task context?
Ask Notis to include the promised action and enough customer context from the Slack conversation to make the task understandable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kommo. A trigger fires from one place; an action lands in another.
Slack triggers
Kommo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Kommo Companies
Action to add one or more companies into the kommo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Kommo Contact
Action to create one or more contacts in kommo crm.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Kommo Lead
Action to create one or more leads in kommo crm.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Kommo Tasks
Action to create a task in kommo crm.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Kommo Companies
Action to list kommo companies with various filter options.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Contacts
Action to list contacts in kommo crm.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Custom Fields
Action to list custom fields in kommo crm.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Kommo Leads
Action to list leads in kommo crm.
Connect any two apps with Notis in the middle.
Slack and Kommo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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