Update Kommo contacts from Slack corrections
When someone shares a corrected customer detail in Slack, Notis can help keep the contact record current in Kommo.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Update Kommo Contact
Action to update contacts in kommo crm.
Why this helps
A corrected email, phone number, or name is shared with the team but the CRM continues to hold the old information.
- Keep customer contact details aligned with team knowledge.
- Reduce repeat data entry across chat and CRM.
- Help teammates use the latest shared contact information.
Setup
Build it in a few focused steps.
- 1Connect Slack and Kommo to Notis once in the portal.
- 2Open Automations and create an automation, or ask Notis for it in plain language.
- 3Use one instruction to ask Notis to update the matching Kommo contact when a Slack channel message clearly reports a corrected contact detail.
- 4Choose the Slack channel message trigger and a channel for run reports.
- 5Test with one real correction and confirm the Kommo contact reflects it.
Questions about this workflow
What corrections can the instruction cover?
Specify the types of details your team wants to keep current, such as a person's name, email address, or phone number.
What if Notis cannot identify the matching contact?
A clear instruction and enough context in the Slack message help Notis identify the right record. Review the result during your first real test.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kommo. A trigger fires from one place; an action lands in another.
Slack triggers
Kommo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Kommo Companies
Action to add one or more companies into the kommo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Kommo Contact
Action to create one or more contacts in kommo crm.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Kommo Lead
Action to create one or more leads in kommo crm.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Kommo Tasks
Action to create a task in kommo crm.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Kommo Companies
Action to list kommo companies with various filter options.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Contacts
Action to list contacts in kommo crm.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Kommo Custom Fields
Action to list custom fields in kommo crm.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Kommo Leads
Action to list leads in kommo crm.
Connect any two apps with Notis in the middle.
Slack and Kommo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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