Make subscriber concerns visible for follow-up
When a concern merits a personal follow-up, mark the Slack message with your agreed reaction and let Notis update the subscriber's Kit tag.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Tag Subscriber by Email
Tool to associate a subscriber with a tag using an email address. use when you have a tag id and subscriber email ready. use after confirming both resources exist.
Why this helps
A concern may get acknowledged in Slack without becoming a visible owner-friendly follow-up signal in the subscriber list.
- Turn a deliberate team signal into a visible follow-up marker.
- Keep subscriber concerns easier to review.
- Reduce the chance that a caring response gets lost in channel traffic.
Setup
Build it in a few focused steps.
- 1Connect Slack and Kit to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for it conversationally.
- 3State which reaction means retention follow-up and which existing Kit tag to apply to the subscriber email in the message.
- 4Select the Slack reaction trigger and choose a channel for run reports.
- 5Test with one appropriate concern and verify the intended subscriber update.
Questions about this workflow
Does this determine that a subscriber will churn?
No. It records your team's explicit follow-up signal as a tag; it does not assess a person's status.
Should sensitive details go in the tag?
No. Use a neutral existing follow-up tag and keep detailed context in the appropriate system.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kit. A trigger fires from one place; an action lands in another.
Slack triggers
Kit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Subscriber to Form
Tool to add a subscriber to a specific form by id. use after confirming form and subscriber ids.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Custom Field
Tool to create a new custom field for subscriber data. use when you need to store extra attributes for subscribers.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Tag
Tool to create a new tag in the account. use when you need a custom label to segment subscribers. use after confirming tag uniqueness to avoid duplicates. example: "create a tag called 'vip' for premium customers."
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Webhook
Tool to create a new webhook subscription. use when you need subscriber or purchase event notifications.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Delete Broadcast
Tool to delete a specific broadcast. use when you need to permanently remove a broadcast by id (after confirming the id). example prompt: "delete broadcast with id 123"
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Custom Field
Tool to delete a specific custom field. use after confirming the custom field id is correct. deletes the field permanently.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Subscriber
Tool to delete (unsubscribe) a subscriber by id. use when you need to remove a subscriber from all sequences and forms after confirming the subscriber exists.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Delete Tag
Tool to delete a tag by id. use when you need to remove obsolete or incorrect tags after confirming the tag exists.
Connect any two apps with Notis in the middle.
Slack and Kit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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