Turn Slack incident DMs into Kibana cases
Give a privately reported problem a trackable place for follow-up.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Create Case
Tool to create a new case in kibana. use when you need to open and track issues, incidents, or investigations. you can assign users, set severity levels, add tags, and configure external connectors for integration with itsm systems.
Why this helps
A useful incident report can remain in one person’s DM and disappear from the team’s follow-up flow.
- Move incident context from a private conversation into a case.
- Reduce reliance on memory to share the report later.
- Make follow-up easier to track.
Setup
Build it in a few focused steps.
- 1Connect Slack and Kibana to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Use one plain-language instruction to create a Kibana case when a DM reports an operational incident, carrying over relevant context.
- 4Select the Slack direct-message trigger, choose a channel for run reports, and test with one real incident DM.
Questions about this workflow
Does the trigger include direct messages?
Yes. This workflow uses the Slack direct-message received trigger.
Will every DM create a case?
Tell Notis to create a case only when the DM reports an operational incident.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Kibana. A trigger fires from one place; an action lands in another.
Slack triggers
Kibana actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Action
Tool to delete an action in kibana. use when you need to remove a specific action by its id, optionally within a specific space.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Alerting Rule
Tool to delete an alerting rule in kibana. use when you need to remove a specific alerting rule by its id.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Delete Connector
Tool to delete a connector in kibana. use when you need to remove an existing connector.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Delete Fleet Output
Tool to delete a specific output configuration in kibana fleet. use when you need to remove an existing output by its id.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Delete Fleet Proxy
Tool to delete a specific fleet proxy configuration by its id. use when you need to remove an existing proxy setup.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete List
Deletes a list. use when you want to delete a list by its id.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Osquery Saved Query
Tool to delete a saved osquery query by its id. use when you need to remove a specific osquery saved query.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Delete Saved Object
Tool to delete a saved object in kibana. use when you need to remove a specific saved object like a visualization or dashboard.
Connect any two apps with Notis in the middle.
Slack and Kibana, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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