See which support conversations may need care
Notis can classify the sentiment of incoming support-channel messages and bring negative customer tone to your attention.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Sentiment Analysis
Tool to analyze text sentiment. Use when you need to classify text into positive, negative, or neutral sentiment.
Why this helps
A founder juggling support and operations may not recognize a strained customer exchange until much later.
- Bring potentially difficult conversations forward
- Make customer care easier to prioritize
- Review tone without scanning every support post
Setup
Build it in a few focused steps.
- 1Connect Slack and Jigsawstack to Notis once.
- 2Create an automation in the portal or tell Notis to analyze sentiment in new support channel messages.
- 3Use one plain-language instruction to report messages with negative sentiment and include a brief reason for the classification.
- 4Choose Channel Message Received as the trigger and select the channel for run reports.
- 5Test with one real support message that has a clear tone.
Questions about this workflow
Does sentiment analysis replace support judgment?
No. It provides a signal for you to review, not a decision about what the customer needs.
Can it detect every urgent issue?
No. This action classifies sentiment; it does not identify every operational or safety issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Jigsawstack. A trigger fires from one place; an action lands in another.
Slack triggers
Jigsawstack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Sentiment Analysis
Tool to analyze text sentiment. Use when you need to classify text into positive, negative, or neutral sentiment.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Text to Speech
Tool to convert text to natural-sounding speech. Use when you need to generate an audio file from text input.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Web Search
Tool to perform AI-powered web search with AI overview and geo-aware results. Use when you need concise search results enriched with AI summary and location context.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Jigsawstack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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