Make IP details useful in customer escalations
When an escalation includes an IP, attach location context to help the next person pick up the case with fewer questions.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Bulk IP Geolocation
Tool to retrieve geolocation information for multiple IP addresses in bulk. Use when processing up to 1000 IPs at once.
Why this helps
Escalations lose momentum when the next owner has to reconstruct context and repeat basic lookups.
- Enriches an escalation before it changes hands
- Reduces repeated research by teammates
- Keeps location context with the run report
Setup
Build it in a few focused steps.
- 1Connect Slack and Ip2location io once through the Notis portal.
- 2Create an automation through Automations or ask Notis conversationally.
- 3Use one plain-language instruction asking Notis to recognize customer escalation messages with IPs, look them up in bulk, and summarize location details.
- 4Select Channel Message Received and choose the run-report channel.
- 5Test with a real escalation message containing an IP.
Questions about this workflow
Can it distinguish escalation messages?
Describe the escalation cues in the prompt so Notis can identify relevant messages.
Can multiple IPs in one escalation be processed together?
Yes. Bulk IP Geolocation supports up to 1,000 IP addresses at once.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Ip2location io. A trigger fires from one place; an action lands in another.
Slack triggers
Ip2location io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk IP Geolocation
Tool to retrieve geolocation information for multiple IP addresses in bulk. Use when processing up to 1000 IPs at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Domain WHOIS Lookup
Tool to retrieve WHOIS information for a given domain. Use when you need domain registration and contact details via IP2WHOIS API.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get API Key
Tool to retrieve the configured API key. Use when authentication is needed for IP2Location.io requests.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
IP2WHOIS Hosted Domain
Tool to retrieve hosted domain names by IP address. Use when you need to list domains hosted on a given IP. Call after confirming the IP.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Ip2location io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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