Bring recurring customer issues back into the support inbox
When Slack reports that a previously resolved issue has returned, have Notis reopen its matching Intercom conversation.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Reopen conversation
Reopens a closed conversation in intercom
Why this helps
A returning issue can look like a new internal discussion while the relevant Intercom case remains closed.
- Bring recurring issues back to active support
- Keep the history in the original conversation
- Reduce time spent finding and reopening old cases
Setup
Build it in a few focused steps.
- 1Connect Slack and Intercom to Notis once in the portal.
- 2Create an automation or ask Notis to reopen the matching closed conversation when Slack clearly reports that the customer issue has returned.
- 3Choose the Slack channel message trigger and a run-report channel.
- 4Test with one real recurrence report and verify the correct conversation is reopened.
Questions about this workflow
Does this create a new conversation?
No. The selected action reopens a closed conversation; ask Notis to use it only when the original case is identifiable.
What if the recurrence is unrelated to the old issue?
Tell Notis to reopen only when the Slack message clearly refers to the same issue and customer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Intercom. A trigger fires from one place; an action lands in another.
Slack triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Attach a contact to a company
You can attach a company to a single contact.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Slack and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Intercom.