Keep customer context from Slack with its Intercom contact
When your team shares a useful customer detail in Slack, have Notis add it as a note to the matching Intercom contact.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create a note
You can add a note to a single contact.
Why this helps
Customer context gets buried in busy Slack channels, leaving the next person to reconstruct it before replying.
- Keep customer history beside the contact record
- Reduce time spent searching Slack before a reply
- Make handoffs easier when several people support the same customer
Setup
Build it in a few focused steps.
- 1Connect Slack and Intercom to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to save customer context shared in Slack as a note on the matching Intercom contact.
- 3Pick the Slack channel message trigger and choose where Notis should report runs.
- 4Test with one real customer detail in Slack and check the matching Intercom contact note.
Questions about this workflow
Does this copy every Slack message into Intercom?
The instruction should describe the customer context worth saving. Notis uses that plain-language instruction to decide which messages are relevant.
What if the message does not identify a customer?
Ask Notis to add a note only when it can confidently identify the matching contact; otherwise it should skip the message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Intercom. A trigger fires from one place; an action lands in another.
Slack triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Attach a contact to a company
You can attach a company to a single contact.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Slack and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Intercom.