Carry approved support replies from Slack to Intercom
When your team clearly marks a response as ready for the customer, have Notis send it to the matching Intercom conversation.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Reply to conversation
Sends a reply to an existing conversation in intercom
Why this helps
A drafted answer can sit in an internal Slack thread after the team has approved it, delaying the customer reply.
- Reduce copy-and-paste between team discussion and support inbox
- Make approved answers easier to send promptly
- Keep customer replies in the right conversation
Setup
Build it in a few focused steps.
- 1Connect Slack and Intercom to Notis once in the portal.
- 2Create an automation or tell Notis to reply to a matching Intercom conversation only when Slack clearly marks the response as approved for the customer.
- 3Pick the Slack channel message trigger and a channel for run reports.
- 4Test with one approved, real response and confirm it appears in the intended conversation.
Questions about this workflow
Will Notis send any draft it sees in Slack?
No. Make the approval condition explicit in the prompt and instruct Notis to skip drafts that are not clearly approved.
What if no conversation match is clear?
Ask Notis to hold the reply and report uncertainty instead of sending it to a possible wrong conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Intercom. A trigger fires from one place; an action lands in another.
Slack triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Attach a contact to a company
You can attach a company to a single contact.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Slack and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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