Capture Insighto support intents from Slack
Make unanswered customer questions easier to carry into the next training task by capturing them from Slack.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Why this helps
Support gaps mentioned during busy team discussions can be forgotten before anyone turns them into a concrete improvement.
- Give unanswered questions a concrete follow-up path.
- Reduce reliance on remembering a gap after the conversation moves on.
- Keep the original team report close to the resulting intent.
Setup
Build it in a few focused steps.
- 1Connect Slack and Insighto ai to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to capture flagged support gaps.
- 3Write one instruction to create an Insighto intent when a channel message clearly identifies an unanswered customer question and its intent attributes.
- 4Select Slack Channel Message Received as the trigger and choose where Notis should report runs.
- 5Test with one real support gap that has enough detail for an intent.
Questions about this workflow
Should every reported support issue create an intent?
Instruct Notis to act only when the message identifies a clear unanswered question and provides enough intent detail.
Does this train the bot?
The listed action creates an intent. Training or deployment is not part of this action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Insighto ai. A trigger fires from one place; an action lands in another.
Slack triggers
Insighto ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Provider
Tool to create a new provider. use after obtaining org id to register the provider.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Widget
Tool to create a new widget with specified attributes. use after confirming assistant id and widget type.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Contact By ID
Tool to retrieve details of a specific contact by contact id. use when you have a valid contact id and need the full contact profile.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get List Of Contacts
Tool to fetch a paginated list of contacts. use after confirming a valid api key to iterate through pages of contacts.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get List Of Datasources
Tool to list all existing data sources. use when you need to fetch the complete set of data sources.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Read Contact Custom Field List
Tool to retrieve a list of custom fields associated with contacts. use when you need to inspect or sync contact metadata definitions.
Connect any two apps with Notis in the middle.
Slack and Insighto ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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