Capture customer feedback as Insighto intents from Slack
Keep customer questions from disappearing in busy channels. Notis can turn a clear request into a proposed Insighto intent.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Why this helps
Useful customer wording gets buried in fast-moving team conversations, then has to be found and rewritten later.
- Capture intent ideas while the original wording is still visible.
- Reduce the effort of revisiting old threads to build a backlog.
- Keep the team informed about each automation run.
Setup
Build it in a few focused steps.
- 1Connect Slack and Insighto ai to Notis once through the portal.
- 2Create an automation in the portal or tell Notis in plain language what outcome you want.
- 3Use one instruction asking Notis to recognize explicit customer questions or repeated requests and create a suitable Insighto intent.
- 4Select Slack Channel Message Received as the trigger and choose where Notis should report runs.
- 5Test with one real channel message and review the created intent.
Questions about this workflow
Will every Slack message create an intent?
Your instruction should tell Notis to act only on messages that express a clear customer question or recurring request.
Can I review the result?
Choose a run-report channel so Notis can report the outcome for your team to review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Insighto ai. A trigger fires from one place; an action lands in another.
Slack triggers
Insighto ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Provider
Tool to create a new provider. use after obtaining org id to register the provider.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Widget
Tool to create a new widget with specified attributes. use after confirming assistant id and widget type.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Contact By ID
Tool to retrieve details of a specific contact by contact id. use when you have a valid contact id and need the full contact profile.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get List Of Contacts
Tool to fetch a paginated list of contacts. use after confirming a valid api key to iterate through pages of contacts.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get List Of Datasources
Tool to list all existing data sources. use when you need to fetch the complete set of data sources.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Read Contact Custom Field List
Tool to retrieve a list of custom fields associated with contacts. use when you need to inspect or sync contact metadata definitions.
Connect any two apps with Notis in the middle.
Slack and Insighto ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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