Turn recurring FAQs into Insighto intents from Slack
Keep repeated customer questions from becoming another item someone has to remember after the Slack thread ends.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Why this helps
Recurring questions often remain informal observations instead of becoming actionable support improvements.
- Give repeated questions a concrete place in the support improvement process.
- Reduce manual copying from conversations into a separate backlog.
- Keep the intent proposal connected to its source discussion.
Setup
Build it in a few focused steps.
- 1Connect Slack and Insighto ai to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to capture recurring FAQ ideas.
- 3Write one instruction to create an Insighto intent only when a channel message identifies a recurring customer FAQ and provides clear attributes.
- 4Select Slack Channel Message Received as the trigger and choose where Notis should report runs.
- 5Test with one real recurring FAQ discussion and review the resulting intent.
Questions about this workflow
Will a single question create an intent?
Tell Notis to look for a recurring FAQ or a clearly stated reason to add an intent.
Does this publish the FAQ to a chatbot?
No. The action creates an intent; deployment is outside this workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Insighto ai. A trigger fires from one place; an action lands in another.
Slack triggers
Insighto ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Intent
Tool to create a new intent in insighto.ai. use when adding custom intents before training or deployment. call after confirming intent attributes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Provider
Tool to create a new provider. use after obtaining org id to register the provider.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Widget
Tool to create a new widget with specified attributes. use after confirming assistant id and widget type.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Contact By ID
Tool to retrieve details of a specific contact by contact id. use when you have a valid contact id and need the full contact profile.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get List Of Contacts
Tool to fetch a paginated list of contacts. use after confirming a valid api key to iterate through pages of contacts.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get List Of Conversations
Tool to fetch a list of conversations. use after specifying date range and filters to retrieve conversation metadata.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get List Of Datasources
Tool to list all existing data sources. use when you need to fetch the complete set of data sources.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Read Contact Custom Field List
Tool to retrieve a list of custom fields associated with contacts. use when you need to inspect or sync contact metadata definitions.
Connect any two apps with Notis in the middle.
Slack and Insighto ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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