Keep support escalation activity visible
Capture escalation updates as they are shared, so repeated support pressure is easier to recognize later.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Write Line Protocol Data
Tool to write line protocol data to a bucket. Use when ingesting asynchronous line protocol points after formatting the payload.
Why this helps
Escalations can be handled in chat without leaving a record that shows how often they occur.
- Maintain a timestamped history of support escalation events.
- Make changes in escalation volume easier to notice.
- Reduce retrospective searching across Slack.
Setup
Build it in a few focused steps.
- 1Connect Slack and InfluxDB Cloud to Notis once in the portal.
- 2Create a new automation in the portal or ask Notis to record support escalations.
- 3Describe in one plain-language prompt what counts as an escalation and how to write a compact point.
- 4Choose Channel Message Received as the trigger and select a run-report channel.
- 5Test with one real escalation update and confirm the point is present in InfluxDB Cloud.
Questions about this workflow
Can the automation ignore ordinary support updates?
Define an escalation clearly in the prompt and ask Notis to skip routine updates.
Can I compare escalation activity by category?
Ask Notis to use stable categories so the points can be grouped in later queries.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Influxdb cloud. A trigger fires from one place; an action lands in another.
Slack triggers
Influxdb cloud actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Dashboard Cell
Tool to add a cell to a dashboard. Use when you want to add or copy a cell to an existing dashboard after verifying the dashboard exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user by ID. Use when you need to remove a user in InfluxDB Cloud; requires an operator token.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Generate Flux Query AST
Tool to generate a Flux query Abstract Syntax Tree (AST). Use when you need to inspect the structure of a Flux script. Use after composing your Flux query; this validates syntax and returns the AST (does not check semantic correctness).
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get DBRP Mapping
Tool to retrieve a DBRP mapping by ID. Use when you need to fetch details of a specific DBRP mapping in InfluxDB Cloud.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Routes
Tool to list top-level API routes. Use when you need to discover all available API endpoints for an instance. Call after setting a valid authorization token.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Sign In
Tool to create a user session by authenticating credentials. Use when initiating a user session after collecting credentials.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Sign Out
Tool to expire a user session using a session cookie. Use when ending an authenticated session after signin.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Update DBRP
Tool to update a DBRP mapping's default and retention policy. Use when modifying an existing DBRP mapping after initial creation.
Connect any two apps with Notis in the middle.
Slack and Influxdb cloud, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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