Trigger a location customer lookup with a Slack reaction
Give customer review requests a lightweight signal that starts the lookup while the team stays in Slack.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
List Customers by Location
Tool to list customers by location. Use when you need to retrieve customers for a specific location with optional field selection, sorting, and pagination.
Why this helps
Customer review requests can be acknowledged without anyone taking the next step to retrieve the right records.
- Makes an acknowledged request actionable.
- Retrieves records for the specified location.
- Reduces the mental load of remembering a follow-up.
Setup
Build it in a few focused steps.
- 1Connect Slack and Hotspotsystem to Notis once in the portal.
- 2Create an automation in the portal, or ask Notis to retrieve customers for the location in a Slack message when a chosen reaction is added.
- 3Choose Message Reaction Added as the trigger and select a channel for run reports.
- 4Test by reacting to a location customer-review request.
Questions about this workflow
What if the location is not stated in the message?
The prompt should ask Notis to use the location named in the request and seek clarification if it is missing.
Can the trigger watch one reaction?
The reaction trigger supports filtering by emoji name, and can also be filtered by channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Hotspotsystem. A trigger fires from one place; an action lands in another.
Slack triggers
Hotspotsystem actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Customers
Tool to list customers. Use when you need to retrieve customers with optional pagination, sorting, and field selection.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Customers by Location
Tool to list customers by location. Use when you need to retrieve customers for a specific location with optional field selection, sorting, and pagination.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Generate Voucher (v1)
Tool to generate an access voucher on the fly. Use when you need a single-use voucher for a specified location after ensuring sufficient credits.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Locations
Tool to list the resource owner's locations. Use when you need to retrieve locations with optional filtering, sorting, or pagination.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Misc Ping
Tool to perform health check against the HotspotSystem API. Use when verifying connectivity and availability.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Subscribers
Tool to list newsletter subscribers. Use when you need to retrieve subscribers with optional field selection, sorting, and pagination.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Subscribers by Location
Tool to list subscribers by location. Use when you need to retrieve subscribers for a specific location with optional field selection, sorting, and pagination.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List MAC Transactions
Tool to list MAC-based transactions. Use when you need to retrieve MAC transaction records with optional pagination and sorting.
Connect any two apps with Notis in the middle.
Slack and Hotspotsystem, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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