Look up HotspotSystem customers from a Slack DM
Capture customer lookup requests wherever they arrive in Slack direct messages and get records retrieved for the follow-up.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
List Customers
Tool to list customers. Use when you need to retrieve customers with optional pagination, sorting, and field selection.
Why this helps
Requests in private conversations can be easy to forget when they require opening a second tool to complete.
- Catches customer lookup requests in Slack DMs.
- Reduces the need to remember a separate dashboard task.
- Retrieves customer records for the requested follow-up.
Setup
Build it in a few focused steps.
- 1Connect Slack and Hotspotsystem to Notis once in the portal.
- 2Create an automation in the portal, or ask Notis to retrieve HotspotSystem customers when a direct message requests a customer lookup.
- 3Choose Slack Direct Message Received as the trigger and select a channel for run reports.
- 4Test with a real customer lookup request sent by direct message.
Questions about this workflow
Does this trigger work for Slack channel messages?
No. This workflow uses the direct-message trigger, which catches DMs across DM channels.
Can the request ask for one location?
Yes. For a location-specific lookup, use the HotspotSystem customers-by-location action in a separate workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Hotspotsystem. A trigger fires from one place; an action lands in another.
Slack triggers
Hotspotsystem actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Customers
Tool to list customers. Use when you need to retrieve customers with optional pagination, sorting, and field selection.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Customers by Location
Tool to list customers by location. Use when you need to retrieve customers for a specific location with optional field selection, sorting, and pagination.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Generate Voucher (v1)
Tool to generate an access voucher on the fly. Use when you need a single-use voucher for a specified location after ensuring sufficient credits.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Locations
Tool to list the resource owner's locations. Use when you need to retrieve locations with optional filtering, sorting, or pagination.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Misc Ping
Tool to perform health check against the HotspotSystem API. Use when verifying connectivity and availability.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Subscribers
Tool to list newsletter subscribers. Use when you need to retrieve subscribers with optional field selection, sorting, and pagination.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Subscribers by Location
Tool to list subscribers by location. Use when you need to retrieve subscribers for a specific location with optional field selection, sorting, and pagination.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List MAC Transactions
Tool to list MAC-based transactions. Use when you need to retrieve MAC transaction records with optional pagination and sorting.
Connect any two apps with Notis in the middle.
Slack and Hotspotsystem, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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