Find an existing Heyy response template from Slack
Check the templates already available in Heyy when a teammate asks how to respond to a customer situation.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Message Templates
Tool to retrieve all message templates available in the Heyy system. Use when you need to view all existing templates for messaging.
Why this helps
Teammates lose time searching for an approved response and may rewrite wording that already exists.
- Reuse existing approved customer wording.
- Reduce time spent searching or drafting from scratch.
- Give the team a clear template candidate to review.
Setup
Build it in a few focused steps.
- 1Connect Slack and Heyy to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to find templates from Slack requests.
- 3Write one instruction asking Notis to list Heyy templates relevant to a customer-response request and summarize likely matches.
- 4Select Slack Channel Message Received and choose the report channel.
- 5Test with a message describing a real response scenario.
Questions about this workflow
Will this send the template to a customer?
No. It retrieves and summarizes matching templates for the team to review.
What if several templates look relevant?
Ask Notis to return the closest matches and explain briefly how each relates to the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Heyy. A trigger fires from one place; an action lands in another.
Slack triggers
Heyy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact Attribute
Tool to create a new custom attribute for contacts in Heyy. Use when you need to add custom fields to track additional information about contacts, such as customer segments, preferences, or custom identifiers.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in Heyy with optional details including first name, last name, email, phone number, labels, and custom attributes. Use when you need to add a new contact to your Heyy account.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Label
Tool to create a new label for categorizing contacts in Heyy. Use when you need to organize contacts into categories or groups.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Webhook
Tool to create a new webhook for receiving event notifications across multiple channels. Use when you need to set up real-time event notifications for messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Delete Attribute
Tool to delete an attribute by its unique identifier. Use when you need to remove an attribute from the system.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Label
Tool to delete a label by its unique identifier. Use when you need to remove a label from the system.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Webhook
Tool to delete a webhook by its unique identifier. Use when you need to remove a webhook from Heyy.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Attributes
Tool to retrieve all attributes available in the Heyy system. Use when you need to get a list of all attributes with their properties and visibility settings.
Connect any two apps with Notis in the middle.
Slack and Heyy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Heyy.