Find a Heyy template for a customer update
Get a short list of relevant Heyy templates when Slack shows that someone needs to send a customer update.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Message Templates
Tool to retrieve all message templates available in the Heyy system. Use when you need to view all existing templates for messaging.
Why this helps
Composing routine updates from scratch adds avoidable effort when a suitable template may already exist.
- Reduce blank-page effort for routine customer updates.
- Encourage reuse of existing communication patterns.
- Keep the relevant options close to the team's request.
Setup
Build it in a few focused steps.
- 1Connect Slack and Heyy to Notis once through the portal.
- 2Create an automation through the portal or tell Notis to find update templates.
- 3Use one instruction asking Notis to list Heyy message templates relevant to a customer update request and report the best matches.
- 4Select Slack Channel Message Received and choose where reports should appear.
- 5Test with a request for a specific type of customer update.
Questions about this workflow
Will this send a customer update automatically?
No. It retrieves template options for the team to review and use.
Can the request specify the update type?
Yes. Ask Notis to use the situation described in the Slack message when selecting relevant templates.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Heyy. A trigger fires from one place; an action lands in another.
Slack triggers
Heyy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact Attribute
Tool to create a new custom attribute for contacts in Heyy. Use when you need to add custom fields to track additional information about contacts, such as customer segments, preferences, or custom identifiers.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in Heyy with optional details including first name, last name, email, phone number, labels, and custom attributes. Use when you need to add a new contact to your Heyy account.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Label
Tool to create a new label for categorizing contacts in Heyy. Use when you need to organize contacts into categories or groups.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Webhook
Tool to create a new webhook for receiving event notifications across multiple channels. Use when you need to set up real-time event notifications for messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Delete Attribute
Tool to delete an attribute by its unique identifier. Use when you need to remove an attribute from the system.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Label
Tool to delete a label by its unique identifier. Use when you need to remove a label from the system.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Webhook
Tool to delete a webhook by its unique identifier. Use when you need to remove a webhook from Heyy.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Attributes
Tool to retrieve all attributes available in the Heyy system. Use when you need to get a list of all attributes with their properties and visibility settings.
Connect any two apps with Notis in the middle.
Slack and Heyy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Heyy.