Make customer feedback easier to use
Carry a feedback snippet from Slack into Griptape for a focused analysis while its source is clear.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Assistant Run Creation
Tool to initiate a new assistant run. Use when starting a fresh execution with custom arguments or resources after selecting the assistant.
Why this helps
Feedback shared in the flow of work can be hard to find again when it is time to spot patterns.
- Give feedback a consistent analysis path.
- Make themes easier to review across incoming notes.
- Retain the channel context around the original feedback.
Setup
Build it in a few focused steps.
- 1Connect Slack and Griptape to Notis once using the portal.
- 2Create the automation in Automations or ask Notis to create it from a conversation.
- 3Write one instruction to recognize customer feedback messages and start a Griptape run that summarizes themes and open questions.
- 4Select the Slack channel message trigger and choose a channel for run reports.
- 5Test with one real feedback message and review the summary.
Questions about this workflow
Does this monitor customer conversations outside Slack?
No. It starts from messages received through the selected Slack channel trigger.
Can the run look for a specific kind of insight?
Yes. Name the desired focus, such as recurring requests, friction points, or unanswered questions, in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Griptape. A trigger fires from one place; an action lands in another.
Slack triggers
Griptape actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Assistant Creation
Tool to create a new assistant. Use when you need to register a uniquely named assistant in Griptape Cloud before initiating runs.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Assistants
Tool to list all assistants. Use after authenticating with Griptape Cloud to retrieve available assistants. Supports optional pagination.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Cancel Assistant Run
Tool to cancel an ongoing assistant run. Use when you need to stop a run prematurely after confirming the run ID is valid.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Assistant Run Creation
Tool to initiate a new assistant run. Use when starting a fresh execution with custom arguments or resources after selecting the assistant.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Assistant Run Error Details
Tool to fetch detailed error information for a specific assistant run. Use after an assistant run has failed to inspect error details.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Stream Assistant Run Events
Tool to stream real-time events for a specific Assistant run. Use after initiating a run to monitor its progress.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Assistant Runs
Tool to list all runs for a given assistant. Use when you need historical run executions for analysis after using the assistant.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Assistant Run Logs Retrieval
Tool to retrieve logs generated during the execution of a specific assistant run. Use after confirming the run_id to fetch all log events once the run has completed.
Connect any two apps with Notis in the middle.
Slack and Griptape, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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