Close a GoSquared chat from Slack
When a customer conversation is complete, a consistent Slack reaction can prompt Notis to archive its referenced GoSquared chat.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Archive Chat Conversation
Tool to archive a chat conversation. Use when you need to programmatically close out a chat after its session ends.
Why this helps
Finished conversations can linger in the active queue, adding visual noise and making open work harder to spot.
- Make a clear closeout signal easier to act on.
- Reduce clutter from completed GoSquared conversations.
- Keep the completion cue in the team's existing Slack workflow.
Setup
Build it in a few focused steps.
- 1Connect Slack and GoSquared to Notis once in the portal.
- 2Create the automation or ask Notis to archive the GoSquared chat referenced by a Slack closeout message when the agreed reaction is added.
- 3Select the Slack message reaction added trigger and choose a channel for run reports.
- 4Test with a completed conversation whose GoSquared chat ID is available in the Slack message context.
Questions about this workflow
Will any reaction archive a chat?
Describe the specific reaction and closeout context in the plain-language instruction so the workflow only acts on the intended signal.
Can the chat be reopened later?
GoSquared provides a separate unarchive action if a conversation needs to be restored.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gosquared. A trigger fires from one place; an action lands in another.
Slack triggers
Gosquared actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Remove shared user
Tool to remove a user from a GoSquared project. Use when you need to revoke a shared user's access to your site.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Account Shared Users
Tool to retrieve all team members that have access to a given project. Use after specifying the project to inspect user access.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
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Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
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Tool to check whether an API key is valid and retrieve its enabled scopes. Use when verifying API credentials before making further API calls.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Retrieve Chat Conversation
Tool to retrieve a chat conversation by its ID. Use when you need the full conversation history after obtaining a chat session ID.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Retrieve Chat Messages
Tool to retrieve a list of messages from a chat conversation. Use after identifying the chatID via listing chat conversations to page through a chat's message history.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Retrieve Chat Conversations
Tool to retrieve chat data for reporting purposes. Use when you need to list active chat conversations within a specific time window.
Connect any two apps with Notis in the middle.
Slack and Gosquared, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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