Send a GoSquared chat reply from Slack
Once your team has agreed on a customer reply, ask Notis in Slack to send it to the referenced GoSquared chat and keep the handoff short.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Send Chat Message
Tool to send a message in a chat conversation. Use after confirming chatID and providing auth if sending as client.
Why this helps
Copying an agreed reply between tools creates extra steps and makes it easier to forget the final send.
- Carry an agreed reply into the customer chat with fewer steps.
- Keep the approval context in the team conversation.
- Reduce copy and switch work after a response is ready.
Setup
Build it in a few focused steps.
- 1Connect Slack and GoSquared to Notis once in the portal.
- 2Create an automation or ask Notis in plain language to send the approved reply from a Slack request to its referenced GoSquared chat.
- 3Choose the Slack channel message trigger and where run reports should be sent.
- 4Test with a safe internal chat or other real example where sending is appropriate.
Questions about this workflow
Does this send the message to a customer?
Yes. The selected action sends a message in a GoSquared chat conversation; include a clear instruction and intended message.
What does the Slack request need to identify?
It should provide the GoSquared chat context and the agreed text to send.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gosquared. A trigger fires from one place; an action lands in another.
Slack triggers
Gosquared actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Shared User
Tool to add a new shared user to a project. Use when inviting team members via their email address.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Remove shared user
Tool to remove a user from a GoSquared project. Use when you need to revoke a shared user's access to your site.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Account Shared Users
Tool to retrieve all team members that have access to a given project. Use after specifying the project to inspect user access.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Account Sites
Tool to list all projects/sites accessible to the authenticated account. Use when you need to retrieve the account's sites in either grouped or flat format.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Check API Token Validity and Scopes
Tool to check whether an API key is valid and retrieve its enabled scopes. Use when verifying API credentials before making further API calls.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Retrieve Chat Conversation
Tool to retrieve a chat conversation by its ID. Use when you need the full conversation history after obtaining a chat session ID.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Retrieve Chat Messages
Tool to retrieve a list of messages from a chat conversation. Use after identifying the chatID via listing chat conversations to page through a chat's message history.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Retrieve Chat Conversations
Tool to retrieve chat data for reporting purposes. Use when you need to list active chat conversations within a specific time window.
Connect any two apps with Notis in the middle.
Slack and Gosquared, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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