Keep customer details current across Slack and Gorgias
Move useful corrections and updates from team chat into the customer record your support team uses.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Update Customer
Updates an existing customer in gorgias.
Why this helps
Corrected customer details can stay buried in Slack and lead to avoidable confusion later.
- Keep customer records current
- Reduce repeated corrections across conversations
- Preserve useful context for support handoffs
Setup
Build it in a few focused steps.
- 1Connect Slack and Gorgias to Notis once through the portal.
- 2Create a plain-language prompt describing verified customer detail updates and how to update the matching Gorgias customer.
- 3Select Slack Channel Message Received as the trigger.
- 4Choose a run-report channel and test with one suitable customer detail correction.
Questions about this workflow
Should the prompt include verification rules?
Yes. Explain which customer details are trustworthy enough to update and how to identify the matching customer.
What action does this use?
It updates an existing Gorgias customer record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gorgias. A trigger fires from one place; an action lands in another.
Slack triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Customer
Creates a new customer in gorgias.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Team
Creates a new team in gorgias.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Ticket
Creates a new ticket in gorgias.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Customer
Deletes a specific customer from gorgias.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Slack and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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