Keep service recovery follow-up visible
Make sure the customer care step agreed in Slack follows the conversation into Gorgias.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
A plan to apologize or make things right can be lost between internal discussion and customer follow-up.
- Keep service recovery work visible
- Support thoughtful customer follow-through
- Avoid losing agreed next steps in chat
Setup
Build it in a few focused steps.
- 1Connect Slack and Gorgias to Notis once through the portal.
- 2Write one automation prompt to identify service recovery situations and tag the related Gorgias ticket for follow-up.
- 3Select Slack Channel Message Received as the trigger.
- 4Choose where run reports should appear and test with a genuine service recovery discussion.
Questions about this workflow
Does the workflow send an apology?
No. It tags the related ticket so the agreed follow-up remains visible.
Can I define what needs recovery?
Yes. Describe the team's signal and the tag to apply in the prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gorgias. A trigger fires from one place; an action lands in another.
Slack triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Customer
Creates a new customer in gorgias.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Team
Creates a new team in gorgias.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Ticket
Creates a new ticket in gorgias.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Customer
Deletes a specific customer from gorgias.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Slack and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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