Flag bug-related Gorgias tickets from Slack
Make customer-facing bugs easier to spot in the Gorgias queue after the team reports them in Slack.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Support tickets about product bugs can be hard to separate from ordinary questions when teams report defects in chat.
- Make bug-related tickets easier to find
- Connect internal bug awareness with support triage
- Reduce repeated manual tagging
Setup
Build it in a few focused steps.
- 1Connect Slack and Gorgias to Notis once through the portal.
- 2Create an automation with a plain-language prompt to identify customer-facing bug reports and tag the related ticket in Gorgias.
- 3Select Slack Channel Message Received as the trigger.
- 4Choose a channel for run reports and test with a real bug report linked to a ticket.
Questions about this workflow
Does the workflow create a ticket?
No. This workflow adds a tag to the related Gorgias ticket when a Slack channel message reports a customer-facing bug.
Can I specify the tag in the prompt?
Yes. Include the tag name and how the automation should identify the relevant ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gorgias. A trigger fires from one place; an action lands in another.
Slack triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Customer
Creates a new customer in gorgias.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Team
Creates a new team in gorgias.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Ticket
Creates a new ticket in gorgias.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Customer
Deletes a specific customer from gorgias.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Slack and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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