Retrieve Gong call transcripts from Slack
When a teammate asks for a call transcript in a Slack channel, have Notis find the matching Gong transcript and report back where you receive automation updates.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Retrieve transcripts of calls v2 calls transcript
Returns transcripts for calls that took place during the specified date period. if call ids are specified, only transcripts for calls with those ids that took place during the time period are returned. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:read:transcript'.
Why this helps
Call references get buried in chat, leaving you to search Gong later and reconstruct which conversation someone meant.
- Keeps transcript requests tied to the conversation that prompted them.
- Reduces repeated searching across call dates and attendees.
- Lets you review the requested conversation when you have focus.
Setup
Build it in a few focused steps.
- 1Connect Slack and Gong to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis conversationally to find the Gong transcript for a call requested in a Slack channel.
- 3Select Channel Message Received as the trigger, choose a channel for run reports, and test with one real call request.
Questions about this workflow
Does this trigger work for Slack direct messages?
No. Channel Message Received covers channel messages, not direct messages. Use the Slack DM trigger if requests arrive in DMs.
What should the Slack request include?
Include identifying details such as the customer, call date, or participants so Notis can identify the intended call.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gong. A trigger fires from one place; an action lands in another.
Slack triggers
Gong actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add call media v2 calls id media
Adds a call media, recorded by a telephony system (pbx) or other media recording facility. gong accepts call recordings in various audio and video file formats, including wav, mp3, mp4, mkv and flac. if uploading a dual-channel (stereo) file separated by speaker, make sure to specify which channel correspondsto the company team member (rep) in the parties/mediachannelid parameter of the add new call operation. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:create'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add new call v2 calls
When using this endpoint, either provide a downloadmediaurl or use the returned callid in a follow-up request to /v2/calls/{id}/media to upload the media file. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:calls:create'.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Aggregate activity by period via api
Lists the aggregated activity of multiple users within the gong system for each time period within the defined date range. this endpoint returns multiple records, one for each user. for each user there are items for every time period in the date range, including statistics about the user's activity. records are returned only for users with activity in the range. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions'.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Aggregate user activity statistics
Lists the activity of multiple users within the gong system during a defined period. given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. each record includes statistics about the user's activity. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions'.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Assign prospects to flow
Use this endpoint to assign a number of prospects to a flow. prospects can be contacts or leads in your crm. generate a list of comma separated crm ids of the prospects you want to add to a flow. the flowinstanceowneremail parameter is the email address of the gong user who set up the flow instance and owns the flow to-dos. you can assign up to 200 prospects to a flow in a single request. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:flows:write'.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create activity scorecards report
Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users. when accessed through a bearer token authorization method, this endpoint requires the scope 'api:stats:scorecards'.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create a new gong meeting v2 meetings
When accessed through a bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create permission profile v2 permission profile
Create a permission profile in a given workspace.
Connect any two apps with Notis in the middle.
Slack and Gong, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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