Follow up on customer access reports
When a customer report reaches Slack, make it easier to begin checking the named service from Globalping probe locations.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Measurement
Tool to create and trigger a network measurement. Use when you need connectivity checks from specific geographic or network locations.
Why this helps
Customer access reports can require repeated clarification before a useful technical follow-up starts.
- Turn an escalation into an initial measurement request.
- Retain the reported service and region as useful context.
- Help the team begin investigation while the report is easy to find.
Setup
Build it in a few focused steps.
- 1Connect Slack and Globalping to Notis once through the portal.
- 2In the portal, create an automation with one prompt to start a Globalping measurement for a service named in customer access reports in the selected channel.
- 3Choose Slack Channel Message Received and the channel for run reports.
- 4Test with a real, appropriately shared report naming the service and region.
Questions about this workflow
Should customer details be included?
Use only the service hostname and relevant region needed for the check; the workflow does not need personal customer details.
Does the measurement confirm the customer experience?
It gives additional probe observations. It cannot reproduce every customer's network conditions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Globalping. A trigger fires from one place; an action lands in another.
Slack triggers
Globalping actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Measurement
Tool to create and trigger a network measurement. Use when you need connectivity checks from specific geographic or network locations.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Measurement Results
Tool to get measurement results by ID. Use when you need to retrieve the status and detailed per-probe results of an existing measurement.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
GlobalPing Health Check
Tool to check API health status. Use when verifying API availability.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Probes
Tool to list all currently connected probes. Use after authenticating with the API to retrieve online probe metadata.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Globalping, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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