Track Slack feedback signals in Gleap
Capture a consistent product signal when customer feedback reaches your Slack channels.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Track events
Tool to track server-side customer events. Use when you have collected a batch of events and want to send them to Gleap via the /admin/track endpoint.
Why this helps
Feedback gets discussed informally, leaving no consistent event trail for later review.
- Adds a structured signal to customer feedback
- Reduces manual copying into analysis workflows
- Makes recurring requests easier to examine
Setup
Build it in a few focused steps.
- 1Connect Slack and Gleap to Notis once in the portal.
- 2Create an automation or tell Notis conversationally what you want it to record.
- 3In one plain-language prompt, ask Notis to track a Gleap event for clear customer feedback in channel messages, including only relevant, non-sensitive context.
- 4Choose the Slack channel message trigger and a channel for run reports.
- 5Test with one real feedback message and verify the event is appropriate.
Questions about this workflow
Is this a support ticket workflow?
No. It tracks a Gleap server-side event for feedback signals instead of opening a support ticket.
Should every mention be tracked?
Use the prompt to limit tracking to clear customer feedback, and avoid including unrelated or sensitive conversation details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gleap. A trigger fires from one place; an action lands in another.
Slack triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete a User from a Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Slack and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gleap.