Escalate Slack messages to Gleap
Give your team a quick, visible way to move a Slack issue into Gleap.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Why this helps
People may agree an issue matters but still leave the actual ticket creation for later.
- Makes the handoff intentional and visible
- Avoids ticketing every message in a channel
- Keeps the original issue context available
Setup
Build it in a few focused steps.
- 1Connect Slack and Gleap to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally for the outcome.
- 3Prompt Notis to create a Gleap ticket from the reacted-to message only when the selected reaction signals escalation, retaining relevant context.
- 4Choose the Slack message reaction added trigger and a channel for run reports.
- 5Test by adding the agreed reaction to one real issue message and checking Gleap.
Questions about this workflow
How does the reaction signal work?
Choose a reaction your team uses to mean an issue needs formal tracking, then describe that meaning in the plain-language prompt.
Can a reaction on a non-issue create a ticket?
The prompt should direct Notis to check that the original message describes an actionable issue before creating a ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gleap. A trigger fires from one place; an action lands in another.
Slack triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete a User from a Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Slack and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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