Prepare customer call audio from Slack
Make customer call audio easier to process by starting its upload to Gladia from the Slack conversation where your team shared it.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Upload Audio/Video File
Tool to upload an audio or video file to Gladia's servers. Use when preparing a file for transcription.
Why this helps
Customer conversations can disappear into file links while someone waits to remember a separate upload step.
- Reduce manual handoffs between Slack and audio processing.
- Keep call recordings near the discussion that gives them context.
- Create a repeatable path for processing shared customer audio.
Setup
Build it in a few focused steps.
- 1Connect Slack and Gladia to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to upload a customer call audio file shared in Slack to Gladia.
- 3Choose the Slack channel message trigger and a channel for run reports.
- 4Test with a real audio file shared in Slack that Notis can access.
Questions about this workflow
Can it upload a file attached to any message?
Use a message with an audio file that Notis can access. File access can depend on how the recording is shared.
Does uploading the file also transcribe it?
This workflow uses Gladia's upload action. Add a separate transcription step or workflow if you also need a transcription job started.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gladia. A trigger fires from one place; an action lands in another.
Slack triggers
Gladia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get live transcription result
Tool to retrieve metadata and results of a live transcription job. Use when you need detailed status or results for a specific live transcription session.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Pre-recorded Transcription Result
Tool to retrieve metadata for a pre-recorded transcription job. Use when checking the status or retrieving results of a specific job ID.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Initiate Live Transcription Session
Tool to initiate a live transcription session. Use before streaming audio to get a WebSocket URL.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Initiate Pre-Recorded Transcription
Tool to initiate a pre-recorded transcription job. Use when you have an audio URL and need asynchronous transcription results.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List live transcription jobs
Tool to list live transcription jobs. Use when you need an overview of live transcription sessions with optional filtering and pagination. Use after setting up live transcription.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Gladia List Pre-Recorded Transcriptions
Tool to list pre-recorded transcription jobs with optional filters. Use after submitting or querying jobs to retrieve paginated results.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Upload Audio/Video File
Tool to upload an audio or video file to Gladia's servers. Use when preparing a file for transcription.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Gladia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gladia.