Make support call review easier to start
When support recordings are shared for review, let Notis start their transcription so the team can get to the details sooner.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Initiate Pre-Recorded Transcription
Tool to initiate a pre-recorded transcription job. Use when you have an audio URL and need asynchronous transcription results.
Why this helps
Support call reviews can stall when someone has to remember a separate audio submission step.
- Reduce handoffs between the review conversation and transcription.
- Make recorded support details easier to revisit as text.
- Create a consistent first step for call review.
Setup
Build it in a few focused steps.
- 1Connect Slack and Gladia to Notis once through the portal.
- 2Create an automation or tell Notis to start Gladia transcription for support call recording links shared in Slack.
- 3Choose the Slack channel message trigger and the channel for run reports.
- 4Test with a recording link accessible to Notis and Gladia.
Questions about this workflow
Does this analyze support quality?
No. The selected action starts transcription. It does not evaluate or score a support call.
Can it process calls shared in DMs?
Use the Slack DM trigger if the team shares these recordings in direct messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gladia. A trigger fires from one place; an action lands in another.
Slack triggers
Gladia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get live transcription result
Tool to retrieve metadata and results of a live transcription job. Use when you need detailed status or results for a specific live transcription session.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Pre-recorded Transcription Result
Tool to retrieve metadata for a pre-recorded transcription job. Use when checking the status or retrieving results of a specific job ID.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Initiate Live Transcription Session
Tool to initiate a live transcription session. Use before streaming audio to get a WebSocket URL.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Initiate Pre-Recorded Transcription
Tool to initiate a pre-recorded transcription job. Use when you have an audio URL and need asynchronous transcription results.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List live transcription jobs
Tool to list live transcription jobs. Use when you need an overview of live transcription sessions with optional filtering and pagination. Use after setting up live transcription.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Gladia List Pre-Recorded Transcriptions
Tool to list pre-recorded transcription jobs with optional filters. Use after submitting or querying jobs to retrieve paginated results.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Upload Audio/Video File
Tool to upload an audio or video file to Gladia's servers. Use when preparing a file for transcription.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Gladia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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