Give actionable customer feedback a GitLab follow-up
Customer insights often surface in team chat. Notis can help preserve the feedback that needs a product or engineering response.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Project Issue
Tool to create a new issue in a gitlab project. use when you need to report a bug, request a feature, or track a task within a specific project.
Why this helps
Feedback relayed in Slack can lose its original need and urgency before the team decides what to do with it.
- Preserve customer needs for later review.
- Give clear product or technical follow-ups a durable record.
- Avoid repeatedly searching Slack for the original feedback.
Setup
Build it in a few focused steps.
- 1Connect Slack and GitLab to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis to capture actionable customer feedback shared in Slack as GitLab issues.
- 3Write one plain-language instruction defining what feedback merits follow-up and what customer context to include.
- 4Choose the Slack channel message trigger and a channel for run reports.
- 5Test with one real feedback item that has a clear product or technical implication.
Questions about this workflow
Should all customer comments become GitLab issues?
Set the instruction to capture feedback only when it suggests a concrete product or engineering follow-up.
Can the original customer context be retained?
Ask Notis to include the reported need and any relevant context included in the Slack message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gitlab. A trigger fires from one place; an action lands in another.
Slack triggers
Gitlab actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive Project
Tool to archive a project. use when you need to mark a project read-only after finishing active development. call after confirming no further changes are required.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create GitLab Group
Tool to create a new group in gitlab. use when you need to establish a new group for projects or collaboration.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Project
Tool to create a new project in gitlab. implements post /projects endpoint.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Project Issue
Tool to create a new issue in a gitlab project. use when you need to report a bug, request a feature, or track a task within a specific project.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Repository Branch
Tool to create a new branch in a project. use when you need to create a new branch from an existing branch or a specific commit in a gitlab project.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Project
Tool to delete a gitlab project by its id. use when you need to remove a project, either by marking it for later deletion or deleting it immediately.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Download Project Avatar
Tool to download a project’s avatar image. use when you need the raw avatar bytes after confirming the project exists.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Erase Job
Tool to erase the content of a specified job within a project. use when you need to remove job artifacts and logs.
Connect any two apps with Notis in the middle.
Slack and Gitlab, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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