Check in after resolving a recurring customer issue
After a repeat problem is addressed, make it easier to learn whether the fix worked for the customer.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
Teams may close the technical issue without checking whether the customer's experience improved.
- Check the customer experience after a repeat issue.
- Close the loop on work that took extra attention.
- Reduce the chance of leaving an unresolved impression.
Setup
Build it in a few focused steps.
- 1Connect Slack and GatherUp to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Write one instruction asking Notis to send GatherUp feedback only when a recurring issue is explicitly resolved and the customer can be identified.
- 4Pick the Slack channel-message trigger, choose a run-report channel, and test with one real resolution update.
Questions about this workflow
Does this decide whether the fix worked?
No. It sends a feedback request so the customer can share their view.
Can it ignore unresolved updates?
Yes. State that only an explicit resolution should start the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gatherup. A trigger fires from one place; an action lands in another.
Slack triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete GatherUp Business
Tool to delete an existing business location. Use when you need to remove a business after validating its ID and signature.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Generate GatherUp Hash Signature
Tool to generate a SHA-256 hash signature required by GatherUp endpoints. Signature rule (commonly documented by GatherUp): SHA-256 over: privateKey + concatenation of all request parameter key-value pairs (excluding 'hash'), ordered alphabetically by key. Include clientId when present.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get GatherUp Business
Tool to get business details by business ID. Use when you have clientId and valid hash to retrieve a business location record.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get GatherUp Business Types
Tool to get business types. Use to fetch available business type identifiers after generating a valid hash signature; optionally filter by search term.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get GatherUp Customer
Tool to get customer details by ID. Endpoint: POST /customer/get
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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