Turn delivery approval into the next customer step
Once your team signals that delivery is ready for follow-up, Notis can request feedback through GatherUp.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
The handoff from finished work to customer follow-up can depend on someone remembering.
- Give the team one clear completion cue.
- Start the feedback step without switching tools.
- Reduce uncertainty about whether follow-up is ready.
Setup
Build it in a few focused steps.
- 1Connect Slack and GatherUp to Notis once through the portal.
- 2Create an automation in the portal or by asking Notis conversationally.
- 3Use one plain-language instruction to define the approval reaction and ask Notis to send a GatherUp request using the delivery message's customer context.
- 4Select the Slack reaction-added trigger, pick a report channel, and test with one real approved delivery.
Questions about this workflow
Can different reactions mean different things?
Keep the instruction focused on the reaction that means customer follow-up is approved.
What if a reaction is added to the wrong message?
Describe which delivery updates qualify and have Notis skip messages without a clear customer and completed delivery.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gatherup. A trigger fires from one place; an action lands in another.
Slack triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete GatherUp Business
Tool to delete an existing business location. Use when you need to remove a business after validating its ID and signature.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Generate GatherUp Hash Signature
Tool to generate a SHA-256 hash signature required by GatherUp endpoints. Signature rule (commonly documented by GatherUp): SHA-256 over: privateKey + concatenation of all request parameter key-value pairs (excluding 'hash'), ordered alphabetically by key. Include clientId when present.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get GatherUp Business
Tool to get business details by business ID. Use when you have clientId and valid hash to retrieve a business location record.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get GatherUp Business Types
Tool to get business types. Use to fetch available business type identifiers after generating a valid hash signature; optionally filter by search term.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get GatherUp Customer
Tool to get customer details by ID. Endpoint: POST /customer/get
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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