Close the loop after a customer concern
Once a concern is addressed, invite the customer to share whether the recovery met their needs.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
A team can finish a recovery task and still be unsure how the customer feels about the outcome.
- Make customer recovery follow-up consistent.
- Hear directly whether the resolution helped.
- Keep a sensitive next step attached to its context.
Setup
Build it in a few focused steps.
- 1Connect Slack and GatherUp to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Write one plain-language instruction asking Notis to send a GatherUp feedback request only after a customer concern is confirmed as addressed.
- 4Select the Slack channel-message trigger, choose where run reports go, and test with one real recovery update.
Questions about this workflow
Does a concern report alone trigger outreach?
The instruction should require confirmation that the concern has been addressed.
Can this be limited to identified customers?
Yes. Tell Notis to send only when enough customer information is available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gatherup. A trigger fires from one place; an action lands in another.
Slack triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete GatherUp Business
Tool to delete an existing business location. Use when you need to remove a business after validating its ID and signature.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Generate GatherUp Hash Signature
Tool to generate a SHA-256 hash signature required by GatherUp endpoints. Signature rule (commonly documented by GatherUp): SHA-256 over: privateKey + concatenation of all request parameter key-value pairs (excluding 'hash'), ordered alphabetically by key. Include clientId when present.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get GatherUp Business
Tool to get business details by business ID. Use when you have clientId and valid hash to retrieve a business location record.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get GatherUp Business Types
Tool to get business types. Use to fetch available business type identifiers after generating a valid hash signature; optionally filter by search term.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get GatherUp Customer
Tool to get customer details by ID. Endpoint: POST /customer/get
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gatherup.