Give customer escalations a clear response plan
Move from scattered updates to a focused briefing that helps the right people see the issue and next step.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Generate a Gamma
Create a new gamma generation. use to produce an ai-generated presentation/content. docs: https://developers.gamma.app/reference/generate-a-gamma
Why this helps
Escalations create pressure, and it can be difficult to assemble the customer story while coordinating a response.
- Clarify the customer impact and current status
- Compare response options in one review
- Make follow-up easier to track
Setup
Build it in a few focused steps.
- 1Connect Slack and Gamma to Notis once through the portal.
- 2Create an automation named Customer Escalation Brief.
- 3Describe in one plain-language instruction how Notis should turn relevant escalation messages into Gamma slides covering the issue, impact, response options, and follow-up.
- 4Choose the Slack channel message trigger and a channel for run reports.
- 5Test with one real escalation discussion and verify the brief preserves its context.
Questions about this workflow
Does the automation contact the customer?
No. It creates Gamma presentation content for your team to review and use in its own response process.
Can it distinguish urgent escalations?
Describe the kinds of messages that matter in the prompt and use the relevant Slack channel for the trigger.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Gamma. A trigger fires from one place; an action lands in another.
Slack triggers
Gamma actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Generate a Gamma
Create a new gamma generation. use to produce an ai-generated presentation/content. docs: https://developers.gamma.app/reference/generate-a-gamma
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Gamma File URLs
Retrieve generation status and file urls. poll this endpoint every ~5 seconds until status is 'completed'. docs: https://developers.gamma.app/reference/get-gamma-file-urls
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Gamma, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gamma.