Bring form context into support escalations
Signal an escalation with a reaction and get a summary of recent Formcarry support submissions alongside the Slack discussion.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Retrieve Form Submissions
Tool to retrieve a list of submissions for a specific form identified by its id. supports pagination to navigate through large sets of submissions.
Why this helps
Escalations pull you between the chat thread and a form dashboard just when the team needs context quickly.
- See whether recent form submissions contain related reports.
- Give teammates context without a manual dashboard search.
- Keep the escalation conversation moving with a concise summary.
Setup
Build it in a few focused steps.
- 1Connect Slack and Formcarry to Notis once in the portal.
- 2Create the automation in the portal, or ask Notis to check support submissions when you react to an escalation message.
- 3Write one instruction naming the support form and asking Notis to retrieve recent entries and summarize reports relevant to the Slack escalation context.
- 4Choose the Slack reaction trigger and an appropriate channel for run reports.
- 5Test by reacting to a real support escalation message.
Questions about this workflow
Can this identify an exact matching ticket?
It retrieves submissions and can summarize relevant details it finds. Avoid relying on it as a guaranteed exact-match system.
Does it alert the customer?
No. The available Formcarry action retrieves entries; the result is for your team's run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Formcarry. A trigger fires from one place; an action lands in another.
Slack triggers
Formcarry actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Retrieve Form Submissions
Tool to retrieve a list of submissions for a specific form identified by its id. supports pagination to navigate through large sets of submissions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Formcarry, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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