Validate customer feedback while it is still in context
When a customer concern appears in a team channel, start a small feedback loop right away. Notis can create a survey focused on the issue the team is discussing.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Survey
Tool to create a new survey. Use after defining survey details and questions.
Why this helps
Useful customer signals get buried in busy Slack channels, leaving founders unsure whether a complaint is isolated or widespread.
- Capture the issue while the team still has the discussion context.
- Use a focused survey to test whether other customers share the concern.
- Reduce manual copying from Slack threads into research plans.
Setup
Build it in a few focused steps.
- 1Connect Slack and Formbricks to Notis once in the portal.
- 2Create an automation and describe in one plain-language prompt when a channel message should lead to a customer feedback survey.
- 3Pick Channel Message Received as the trigger and choose the channel for run reports.
- 4Test with a real Slack message containing a customer concern, then review the survey in Formbricks.
Questions about this workflow
Does every channel message need to create a survey?
Use the plain-language prompt to ask Notis to act only when a message clearly contains customer feedback that merits validation.
Can the survey reflect the conversation?
Ask Notis to use relevant message context to frame neutral questions about the stated customer problem.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Formbricks. A trigger fires from one place; an action lands in another.
Slack triggers
Formbricks actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Action Class
Tool to create a new action class. Use when defining custom action logic in your environment.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Attribute Class
Tool to create an attribute class in Formbricks. Use when you need to define new attribute classes for segmentation or attributes management.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Contact
Tool to create a new contact. Use when you need to register a contact in a Formbricks environment.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Display
Tool to mark a survey as displayed or link it to a response. Use after obtaining the survey and environment IDs to register a display instance.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Survey Response
Tool to create a response for a survey. Use after collecting all survey answers.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create Survey
Tool to create a new survey. Use after defining survey details and questions.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create Webhook
Tool to create a new webhook. Use when you need to register an external endpoint to receive form response events.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Delete Attribute Class
Tool to delete an attribute class. Use when you need to remove an attribute class by its ID after confirming it's no longer needed.
Connect any two apps with Notis in the middle.
Slack and Formbricks, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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